TERMS OF USE OF THE ONLINE STORE FOR INDIVIDUAL CUSTOMERS TERMS AND CONDITIONS www.finedine.pl

The shop available at www.finedine.pl makes every effort to ensure that customers feel comfortable and secure, and that purchases made in the shop are always successful. The shop operates on the basis of applicable laws and with respect for good business practices, in particular taking into account e-commerce standards regarding the quality of goods and the handling of transactions.

I Definitions
II Preliminary provisions
III Registration process
IV Ordering procedure and conclusion of the sales contract
V Payments
VI Delivery
VII Complaints procedure
VIII Guarantees
IX Withdrawal from the contract and exchange of Products
X Provision of electronic services
XI Final provisions
XII Product reviews
XIII Final provisions

These Terms and Conditions regulate the terms and conditions of concluding Sales Agreements in the Online Store, as well as the rules for the provision of electronic services in accordance with the Act of 18 July 2002 on the provision of electronic services (i.e. Journal of Laws of 2019, item 123, as amended), the Buyer has the right to negotiate the terms of the contract with the Seller before placing an order. If the Buyer decides not to conclude the contract through individual negotiations, these Terms and Conditions and generally applicable laws shall apply.

I. Definitions

Unless otherwise specified in the Terms and Conditions, the terms used in these Terms and Conditions shall be understood as follows:

1. TERMS AND CONDITIONS – these Terms and Conditions together with appendices informing about the obligations and rights of the two Parties to the Agreement;

2. PARTY – a Party to the Agreement is the Buyer or the Seller; when the term Parties is used, it refers to the Buyer and the Seller jointly;

3. REMOTE AGREEMENT – An agreement concluded remotely by the Parties, without the simultaneous presence of both Parties to the Agreement; the Agreement is concluded using remote Communication Channels available in the Shop;

4. COMMUNICATION CHANNELS – forms of placing remote orders;

5. STORE – online store available at: www.finedine.pl

6. SELLER – Fine Dine Europe Sp. z o.o. with its registered office in Robakowo (62-023), Ul. Firmowa 12, entered in the Register of Entrepreneurs kept by the District Court Poznań Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the National Court Register under number 0000943271, REGON: 362950936, NIP: 7773255912.

7. SERVICE PROVIDER – Fine Dine Europe Sp. z o.o. with its registered office in Robakowo (62-023), Ul. Firmowa 12, entered in the Register of Entrepreneurs kept by the District Court Poznań Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the National Court Register under number 0000943271, REGON: 362950936, NIP: 7773255912.

8. BUYER – a natural person, legal person and an organisational unit without legal personality, which is granted legal capacity by law, purchasing products by registering on the Store's website, by telephone, by e-mail, or using the Store's contact form.

9. CONSUMER – a natural person purchasing products through the Online Shop, by telephone or by e-mail for purposes not directly related to their business or professional activity;

10. SERVICE RECIPIENT – a natural person, legal person or organisational unit without legal personality, to which the law grants legal capacity, using the contact form;

11. ORDER – an offer to conclude a sales contract submitted by the Buyer via the website;

12. USER – any entity using the Online Store website;

13. SALES AGREEMENT – a contract for the sale of goods concluded between the Seller and the Buyer via the Online Store; 14. PRODUCT/GOODS – any item sold via the Online Store;

15. NEWSLETTER – an electronic service consisting in sending subscribers commercial information about the Store's own products;

16. PAYMENT METHOD – the method of payment for the ordered Product, selected by the Buyer when placing the Order, offered by the Shop or as a result of individual arrangements made with the Shop in a form other than those presented on the website; p>

17. DELIVERY METHOD – the method of delivery of the ordered Product, selected by the Buyer when placing the Order or as a result of individual arrangements made with the Store in a form other than those presented on the website;

18. SALES DOCUMENT – VAT invoice or receipt, depending on the Buyer's instructions;

19. APPENDICES – information on the right to withdraw from the contract and a model withdrawal form;

21. INFORMATION – information about the product, located next to the product photo, describing the most important terms and characteristics of the product, enabling the Buyer to familiarise themselves with its properties;

22. BASKET – a form of storage for products selected by the Buyer for later purchase;

23. PLACE OF DELIVERY OF THE PRODUCT – the place indicated by the Buyer in the order placed, to which the product purchased by the Buyer is to be delivered;

24. TIME OF PRODUCT DELIVERY – the moment when the Buyer or another person authorised to receive the Product takes possession of the Product that is the subject of the concluded contract;

25. ADDRESS FOR COMPLAINTS AND WITHDRAWAL FROM THE AGREEMENT – Fine Dine Europe Sp. z o.o., Składowa 3, 62-023 Koninko;

26. SUBJECT OF THE AGREEMENT or SUBJECT OF THE SERVICE – Products or Services selected by the Buyer, which are the subject of the Agreement or the subject of the Service; the scope of the Agreement also includes the provision of Product Delivery by the Seller, if the Buyer selects one of the forms of Product delivery offered by the Seller;

27. SERVICES PROVIDED ELECTRONICALLY – the functionalities of the ICT and IT system nbsp;IT system functionalities enabling the Service Provider to offer specific technical solutions such as: contact form, creation and maintenance of an account in the online store, enabling the placement of orders in the online store using the order form, newsletter, without the simultaneous presence of the parties (remotely), through the transfer of data at the individual request of the Service Recipient, sent and received using electronic processing devices, including digital compression, and the storage of data that is entirely sent, received or transmitted via a telecommunications network within the meaning of the Act of 16 July 2004 - Telecommunications Law;

28. IT SYSTEM – technical and IT structures and software enabling transmission;

29. DEFECT – non-compliance of the Subject of the Agreement with the Sales Agreement;

30. ENTREPRENEUR WITH CONSUMER RIGHTS – means a natural person who concludes an agreement with the Seller directly related to their business activity, when the content of the contract indicates that it is not of a professional nature for that person, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register and Information on Economic Activity;

II. Preliminary provisions of the Terms and Conditions

1. The owner and administrator of the Finedine.pl online store, available at: http://finedine.pl/, is Fine Dine Europe Sp. z o.o. with its registered office in with its registered office in Robakowo (62-023), Ul. Firmowa 12, entered in the register of entrepreneurs kept by the District Court Poznań Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the National Court Register under number 0000943271, REGON: 362950936, NIP: 7773255912, sklep@finedine.pl, telephone number: 22 1202000.

2. The subject of activity of the Finedine.pl online store is the retail sale of articles, kitchen utensils and other goods via the Internet.

3. All products offered in the store are brand new, free from defects, and have been legally introduced to the Polish market.

4. The prices listed on the Online Store's website are expressed in Polish zlotys and include VAT.

5. Sales are conducted within the territory of the Republic of Poland.

6. Communication with the Seller by the Buyer shall result in the Buyer bearing the costs resulting from agreements concluded by the Buyer with third parties for the possibility of using specific forms of communication at a distance. . The Seller does not charge any additional fees.

7. The Buyer may access these Terms and Conditions at any time via the link provided on the home page of the online store. The Terms and Conditions may be recorded, obtained and reproduced by printing them or saving them on an appropriate data carrier.

8. The content of the Terms and Conditions, the event of a separate decision by the Buyer, constitutes the content of the Agreement concluded between the Parties. The content of the Agreement shall be recorded in accordance with applicable regulations and made available to the Buyer on a durable medium in order to guarantee the Buyer the possibility of referring to it if necessary.

9. The provisions of these Terms and Conditions are not intended to exclude or limit any rights of the Buyer who is also a Consumer within the meaning of the provisions of the Act of 23 April 1964 - Civil Code (Journal of Laws of 2018, item 1025, as amended), or an Entrepreneur with consumer rights under mandatory provisions of law. In the event of any inconsistency between the provisions of these Terms and Conditions and the above provisions, the latter shall prevail.

10. With regard to contracts concluded with Buyers who are entrepreneurs having their registered office outside the Republic of Poland, in matters not covered by these Terms and Conditions, only the relevant provisions of law in force in the territory of the Republic of Poland shall apply.

11. With regard to contracts concluded with Buyers who are Consumers with their place of habitual residence outside the Republic of Poland, in matters not covered by these Terms and Conditions, only the relevant provisions of law in force in the the territory of the Republic of Poland shall apply. However, the application of the relevant provisions of law in force in the territory of the Republic of Poland shall not deprive the consumer of the protection granted to him on the basis of provisions that cannot be excluded by agreement, under the law applicable in the country where the consumer has their habitual residence.

III. Registration process

1. Registration in the Finedine.pl online shop is voluntary and free of charge.

2. In order to complete the registration referred to above, the User should fill in the registration form available on the Store's website, providing their true details.

3. In order to successfully complete the registration process, the User is required to provide the following details:
a) First and last name/Name
b) Street
c) House number
d) City
e) Postcode
f) Telephone number
g) Email address
h) Tax Identification Number (NIP) if the option ‘I want to receive a VAT invoice’ is selected

4. When completing the registration form, the Buyer has the opportunity to read the Terms and Conditions and accept their content by ticking the appropriate box on the form.

5. During registration, the Buyer may voluntarily consent to the processing of their personal data for marketing purposes by ticking the appropriate box on the registration form.

6. After the User has filled in the registration form with the required data and selected the option ‘I want to create an account when making a purchase’, a User Account will be created. Creating an account is optional and is not necessary to make a purchase. To create an account, it is also necessary to create a User login and password.

After logging in, the User will be able to make further purchases via the Account. The User's purchase history is stored in the User's account.

7. If the User's data required during the registration process changes, the User is asked to update it in order to bring it into line with reality.

8. If the User's data required during the registration process changes after the order has been placed, the User is requested to update it and inform the Store.

IV. Ordering procedure

1. The Buyer may place an order in the Shop 24 hours a day, 7 days a week by registering on the website www.finedine.pl, by email at: sklep@finedine.pl, using the contact form available on the Shop's website. Additionally, orders can be placed by telephone during the Shop's opening hours, from 08:00 to 16:00, Monday to Friday (excluding public holidays) on 22 1202000.

2. The Shop issues a receipt or VAT invoice for the Products sold.

3. Information about the products presented on the Shop's website does not constitute an offer within the meaning of the Civil Code; it constitutes an invitation to conclude a sales contract. 4. Placing an order constitutes an offer within the meaning of the Civil Code, made by the Buyer to the Seller.

5. In order to place an order via the Order form, the Buyer should add the the Product they intend to purchase and then, after selecting the ‘Proceed to checkout’ option, they will be redirected to register on the Store's website. Adding a Product to the ‘Basket’ does not constitute placing an order. Products may be added or removed from the ‘Basket’.

6. The ‘Shopping Cart’ allows the Buyer to manage the ordered Products and calculate the value of the Order.

7. Once the Buyer has selected all the products they wish to purchase, they should complete the order form, providing the information necessary for the Seller to perform the contract, which is: First name/Surname/Name, Street/House number/City/Postcode/Telephone number/Email address and, in the case of business entities, additionally the Tax Identification Number (NIP).

8. The next step in placing an order is to select the method of payment and delivery of the Products. At this point, the Buyer may optionally specify a different address for delivery of the Products.

9. After completing the above steps, select the ‘Order and pay’ button to confirm the order and make the payment using the method selected by the Buyer. p>

10. Confirmation of the Order is sent within 24 hours on a working day from the moment the Order is placed, by e-mail or telephone. The moment of conclusion of the contract shall be deemed to be the moment when the Seller sends the confirmation of the Order. Each Order is assigned a unique number, which the Buyer may refer to when contacting the Seller.

11. The Buyer placing an order via e-mail shall send it to the e-mail address provided by the Seller on the website www.finedine.pl. In the message sent to the Seller, the Buyer shall specify in particular: the name of the Product, its colour and quantity, from among the Products presented on the Store's Website, as well as their contact details.

12. After receiving the message referred to in section 11 above from the Buyer by electronic means, the Seller shall send a reply to the Buyer by electronic mail, providing the Seller's details, the price of the selected Products and possible forms of payment, as well as information about any additional payments that the Buyer would have to incur under the sales contract. The message also informs the Buyer that concluding a sales contract via e-mail entails the obligation to pay for the ordered Product. Based on the information provided by the Seller, the Buyer may place an order by sending an e-mail to the Seller, indicating the selected form of payment and the method of Delivery. After placing the order, the Seller sends confirmation of order acceptance to the e-mail address provided by the Buyer. The confirmation of order acceptance is a statement by the Seller about the acceptance of the offer referred to in the paragraph above, and upon its receipt by the Buyer, the Sales Agreement is concluded.

13. The Buyer placing an order by telephone shall use the telephone number provided by the Seller on the Store's website. When placing an order by telephone, the Buyer shall provide the Seller with the name of the Product from among the Products available on the Store's Website and the number of Products they wish to order. When placing an order, the Buyer is informed on an ongoing basis about the availability or unavailability of the ordered Product. After completing the entire order, the Buyer specifies the method and address of Delivery and the form of payment, and also provides, at their discretion, their email address for the purpose of confirming the order. The Seller assigns a number to the order placed by telephone and enters it into the system. Each time the Buyer places an order by telephone, the Buyer is informed of the total price of the selected Products and the total cost of the selected Delivery method, as well as the order number assigned by the Seller.

14. The Buyer may change the placed Order by e-mail or telephone, or withdraw the Order in its entirety if it has not yet been dispatched by the Seller.

15. The ordered goods will be delivered to the address indicated by the Buyer.

16. The Buyer may use the Product search engine. The search results for Goods are ranked according to the following criteria: ‘Price’, “Name”, " Most Popular, ‘Newest’. The method of ranking search results for Goods according to the above criteria depends on the selection made by the Customer in the tab visible on the Online Store website.

V. Payment for goods

1. All prices in the Shop are gross prices, including value added tax (VAT).

2. The Seller offers the following payment methods:

a) prepayment – payment by bank transfer – after receiving confirmation of the order by e-mail to the following account: 75 1020 4027 0000 1102 1934 6845 Kasa Oszczędności BP (PKO BP S.A.); Fine Dine Europe Sp. z o.o. ul. Firmowa 12, 62-023 Robakowo, specifying the title of the payment and providing the order number and the name of the Ordering Party. b) online payments via the Przelewy24 portal

c) Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro payment cards

d) BLIK

3. If it is necessary to refund the funds for a transaction made by the Buyer with a payment card, the Seller shall make the refund to the bank account assigned to the Buyer's payment card.

4. The Buyer purchases the Products and orders the service according to the prices and delivery costs applicable at the time of placing the Order.

5. The Seller reserves the right to change prices and delivery costs, in particular in the event of a change in the price list of services provided by the entity performing the deliveries. This provision does not apply to orders already placed.

6. The Seller does not use measures resulting in individual price adjustments based on automated decision-making.

VI. Delivery

1. Delivery is made to the address indicated by the Buyer in the order. Delivery is carried out by a courier company, including GLS, DPD, InPost, and Raben.

2. Products are generally shipped within 24-48 hours on working days, counting from the moment of confirmation of the Order. In the event of a delay in shipping, the Seller shall inform the Buyer by e-mail or telephone, indicating the new shipping date. Products made to individual order are shipped within the time specified by Customer Service when the Order is placed. Note: In the case of payment by payment card, the delivery time is counted from the moment of positive authorisation of the transaction. In the case of payment by bank transfer, the delivery time is counted from the moment the funds are credited to the Seller's bank account.

3. For orders shipped within Poland, the delivery cost is borne by the Buyer. Detailed information can be found in the ‘Delivery’ tab.

4. If the Seller, due to exceptional circumstances of which he was not aware at the time of accepting the offer, cannot perform the service within the time limit specified in the regulations for the reason that the Product is not available, immediately, but no later than within 24 hours of placing the Order, and in the the case of Orders placed on weekends, within 48 hours of the date of placing the Order, it shall notify the Buyer, who shall decide on the further fate of the Order placed by him.

5. The Buyer's decision referred to above may consist in particular of: consent to substitute performance – accepted by the Buyer, withdrawal from the contract by the Buyer, or the Buyer's consent to an extended Order completion time, on terms agreed by the Parties.

6. If the Seller is unable to perform the service with the characteristics individually ordered by the Buyer due to a temporary inability to perform it, the Seller may, with the Buyer's consent, perform a substitute service of the same quality and purpose, and for the same price or remuneration, or in another manner agreed by the Parties.

7. The goods are accompanied by operating instructions. They may be placed inside the Product packaging or on its outside.

8. The Buyer has the option of choosing a different form of delivery (carrier) than those offered on the Online Store Website. In this case, however, the risk of loss, damage and responsibility for the shipment from the moment it is handed over by the Seller to the carrier rests with the Buyer.

9. In the situation described in point 8 above, information about liability for the shipment is provided to the Buyer by the Seller via e-mail to the contact address provided after placing the order.

10. It is recommended that the Buyer, who is also a Consumer, check the condition of the Products upon delivery and in the presence of a representative of the delivery entity (courier), and in the event of damage, to draw up an appropriate report. Checking the shipment and drawing up a report will enable the pursuit of any claims from the entity responsible in the event of mechanical damage to the shipment occurring during during transport. In such situations, it is recommended that the Buyer contact the Seller as soon as possible by telephone: 22 120 2000 or by e-mail: sklep@finedine.pl, a report of any damage should be sent to the same e-mail address

11. A Buyer who is not a Consumer is obliged to check the condition of the goods upon delivery and in the presence of a representative of the delivery entity (courier). If mechanical damage to the shipment caused during transport is found, the Buyer should write a damage report and immediately contact the Seller by telephone: 22 120 2000 or by e-mail: sklep@finedine.pl. The damage report should be sent to the same e-mail address.

VII. Complaints Procedure

1. The Seller is obliged to deliver Goods to the Customer in accordance with the contract.

2. For the avoidance of doubt, it is hereby stated that none of the provisions of the Terms and Conditions shall limit the Consumer's rights under the applicable laws of the Republic of Poland. In the event of a provision of this nature being found, such a nature, the provisions of the law in force in the territory of the Republic of Poland, and in particular the Civil Code, shall apply.

3. All Goods offered by the Seller are brand new, unless clearly stated otherwise.

4. Complaints regarding non-compliance of the Goods with the contract should be sent to the following address:

Fine Dine Central Warehouse
Składowa 3
62-023 Koninko near Poznań
info@finedine.pl

5. The Goods are in conformity with the contract if, in particular, the following remain in conformity with the contract:

1) description, type, quantity, quality, completeness and functionality,

2) suitability for a specific purpose for which the consumer needs it, which the consumer has notified the trader of at the latest at the the moment of concluding the contract and which the trader has accepted. 6. In addition, in order to be considered in conformity with the contract, the Goods must:

1) be fit for the purposes for which goods of this type are normally used, taking into account the applicable legal provisions, technical standards or good practice;

2) be present in such quantity and have such characteristics, including durability and safety, and, in the case of goods with digital elements, also functionality and compatibility, as are typical for goods of this type and which the consumer can reasonably expect, taking into account the nature of the goods and any public assurance given by the trader, his legal predecessors or persons acting on their behalf their behalf, in particular in advertising or on the label, unless the trader proves that:

a) he was not aware of the public statement and, judging reasonably, could not have been aware of it,

b) before the conclusion of the contract, the public statement was corrected in accordance with the conditions and the form in which the public statement was made, or in a comparable manner,

c) the public statement did not influence the consumer's decision to conclude the contract;

3) be supplied with packaging, accessories and instructions that the consumer can reasonably expect to be provided;

4) be of the same quality as the sample or model that the trader made available to the consumer before the contract was concluded, and correspond to the description of that sample or model.

7. The seller shall not be liable for the lack of conformity of the goods with the contract in the scope referred to in paragraphs 5 and 6 if the consumer, at the latest at the the conclusion of the contract, was expressly informed that a specific feature of the goods deviates from the requirements of conformity with the contract specified in paragraphs 6 or 7, and expressly and separately accepted the lack of a specific feature of the goods.

8. The seller shall be liable for the lack of conformity of the goods with the contract resulting from improper installation of the goods if:

1) it was carried out by the trader or under his responsibility;

2) the improper installation carried out by the consumer resulted from errors in the instructions provided by the trader or a third party.

9. The seller shall be liable for the non-conformity of the goods with the contract existing at the time of delivery and revealed within two years from that moment, unless the shelf life of the goods, specified by the Seller, its legal predecessors or persons acting on their behalf, is longer. It is presumed that the non-conformity of the goods with the contract, which became apparent before the expiry of the shelf life, was caused by a defect present at the time of delivery. their behalf, is longer. It is presumed that any lack of conformity of the goods with the contract which became apparent within two years of delivery existed at the time of delivery, unless proven otherwise or unless this presumption is incompatible with the specific nature of the goods or the nature of the lack of conformity of the goods with the contract.

10. If the goods are not in conformity with the contract, the consumer may request their repair or replacement.

11. The seller may replace the goods when the consumer requests repair, or The seller may repair the goods when the consumer requests replacement if bringing the goods into conformity with the contract in the manner chosen by the consumer is impossible or would involve excessive costs for the trader. If repair and replacement are impossible or would involve excessive costs for the trader, the trader may refuse to bring the goods into conformity with the contract.

12. When assessing the excessiveness of the costs for the Seller, all circumstances of the case shall be taken into account, in in particular the significance of the non-compliance of the goods with the contract, the value of the goods in conformity with the contract and the excessive inconvenience to the consumer resulting from the change in the method of bringing the goods into conformity with the contract.

13. The Seller shall repair or replace the goods within a a reasonable time from the moment the Seller was informed by the consumer about the lack of conformity with the contract, and without undue inconvenience to the consumer, taking into account the specific nature of the goods and the purpose for which which the consumer purchased it. The costs of repair or replacement, including in particular the costs of postage, transport, labour and materials, shall be borne by the trader.

14. The consumer shall make the goods subject to repair or replacement available to the Seller. The Seller shall collect the goods from the consumer at its own expense.

15. If the goods were installed before the lack of conformity with the contract became apparent, the Seller shall dismantle the goods and reinstall them after repair or replacement, or commission these activities at its own expense.

16. The consumer shall not be obliged to pay for the normal use of the goods which have subsequently been replaced.

17. If the goods are not in conformity with the contract, the consumer may submit a statement on price reduction or withdrawal from the contract when:

1) the Seller has refused to bring the goods into conformity with the contract;

2) the seller has not brought the goods into conformity with the contract,

3) the goods are still not in conformity with the contract, even though the Seller has attempted to bring the goods into conformity with the contract;

4) the lack of conformity of the goods with the contract is so significant that it justifies a price reduction or withdrawal from the contract without first using the remedies specified in point 11;

5) it is clear from the Seller's statement or circumstances that they will not bring the goods into conformity with the contract within a a reasonable time or without undue inconvenience to the consumer.

18. The reduced price must be in proportion to the price resulting from the contract, in the same way as the value of the goods not in conformity with the contract is in proportion to the value of the goods in conformity with the contract.

19. The seller shall reimburse the consumer for the amounts due as a result of exercising the right to a price reduction immediately, no later than within 14 days from the date of receipt of the consumer's statement on the price reduction.

22. The consumer may not withdraw from the contract if the lack of conformity of the goods with the contract is insignificant. It is presumed that the lack of conformity of the goods with the contract is significant.

21. If the lack of conformity with the contract concerns only some of the goods delivered under the contract, the consumer may withdraw from the contract only in relation to those goods, as well as in relation to other goods purchased by the consumer together with nbsp;goods not in conformity with the contract, if it cannot reasonably be expected that the consumer would agree to keep only the goods in conformity with the contract.

22. In the event of withdrawal from the contract, the consumer shall immediately return the goods to the Seller at the Seller's expense. The Seller shall refund the price to the consumer immediately, no later than within 14 days from the date of receipt of the goods or proof of their return.

23. The Seller shall refund the price using the same method of payment as used by the consumer, unless the consumer has expressly agreed to a different method of refund which does not involve any costs for them. any costs.

24. The consumer may withhold payment of the price until the Seller has fulfilled its obligations under points 10-16 and 17-23.

25. In the case of contracts concluded with Buyers who are not Consumers at the same time, pursuant to Article 558 § 1 of the Civil Code, the Seller's liability for non-compliance of the Product with the the Sales Agreement is excluded. VIII. Warranty 1. Goods sold through the Online Store may be covered by the manufacturer's or importer's warranty.

2. The Seller may also provide a warranty for the goods sold.

3. Detailed terms and conditions of the warranty are set out in the warranty document issued by the guarantor.

IX. Withdrawal from the contract and exchange of Products

1. Consumers and Entrepreneurs with Consumer Rights, pursuant to Article 27 of the Consumer Rights Act, who have concluded a distance contract, may withdraw from it without giving any reason and without incurring any costs. Consumer Rights, who has concluded a distance contract, may withdraw from it without giving any reason and without incurring any costs, except for the costs specified in Articles 33, 34 and 35 of the Consumer Rights Act, by submitting a relevant written statement within thirty days from the date of delivery of the subject of the contract. To meet this deadline, it is sufficient to send the return and the withdrawal form before its expiry. The return should be sent to the following address:
Magazyn Fine Dine Europe, Składowa 3, 62-023 Koninko, together with the attached form and with the note ‘online shop return’ + order number/invoice number.

2. The statement may be submitted on the form attached to these Terms and Conditions, also available at www.finedine.pl or in another form, in accordance with the Consumer Rights Act. Download the withdrawal form.

3. Together with the statement referred to in point 1, the Buyer is also requested to send information about the current account number to which the Seller is to make the refund.

4. The Seller shall confirm receipt of the statement of withdrawal from the contract to the Consumer immediately upon receipt. Such confirmation shall be sent to the e-mail address provided in the Order or indicated as the contact address in the submitted statement of withdrawal from the contract.

5. In the event of withdrawal from the Contract, the Contract shall be deemed not to have been concluded.

6. The Consumer shall be obliged to securely pack the Products and return them immediately, no later than 14 days from the date on which they withdrew from the Contract.

7. The Consumer shall return the item or items covered by the Contract from which they have withdrawn at their own risk and expense.

8. The Consumer shall be liable for any reduction in the value of the item resulting from its use in a a manner exceeding that necessary to ascertain the nature, characteristics and functioning of the item, unless the Seller has not informed the Consumer or the privileged Entrepreneur about the right to withdraw from the Sales Agreement in accordance with the Act.

9. The Seller shall immediately, no later than 14 days from the date of receipt of the statement of withdrawal from the Agreement by the Consumer, shall refund the Consumer the payment made by him for the goods. The Seller may withhold the refund of the payment received from the Consumer until the goods are returned or the Consumer provides proof of its return, whichever occurs first.

10. The Consumer shall be liable for any reduction in the value of the product resulting from its use in a manner exceeding that necessary to ascertain its nature, characteristics and functionality, as referred to in point 8 above.

11. In the event of withdrawal from a distance contract for services commenced with the Consumer's consent before the expiry of the withdrawal period, the Consumer shall be obliged to pay for the services provided until the moment of withdrawal from the Contract.

12. The amount of payment shall be calculated in proportion to the scope of the service provided, taking into account the price or remuneration agreed in the Contract. If the price or remuneration is excessive, the basis for calculating this amount shall be the market value of the service provided.

13. The consumer shall not bear the costs of delivering digital content that is not recorded on a tangible medium if they have not agreed to the performance of the service before the expiry of the deadline for withdrawal from the Agreement or has not been informed about the loss of the right to withdraw from the Agreement at the time of giving such consent or the trader has not provided confirmation in accordance with Article 15(1) and Article 21(1) of the Consumer Rights Act.

14. Pursuant to Article 39 of the Consumer Rights Act, the Consumer shall not have the right to withdraw from the Agreement in the following cases:

a) provision of services, if the trader has performed the service in full with the express consent of the Consumer, who was informed before the commencement of the service that, once the service has been performed by the trader, they will lose the right to withdraw from the Contract.

b) where the price or remuneration depends on fluctuations in the financial market over which the Trader has no control and which may occur before the expiry of the deadline for withdrawal from the Contract; financial market over which the Seller has no control and which may occur before the expiry of the deadline for withdrawal from the Contract;

c) in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy their individual needs;

d) in which the subject of the service is an item delivered in sealed packaging which, once opened, cannot be returned for health or hygiene reasons, if the packaging was opened after delivery;

e) where the subject of the service are items which, after delivery, due to their nature, are inseparably connected with other items;

f) where the consumer has expressly requested that the trader come to them to carry out urgent repairs or maintenance; if the trader provides additional services other than those requested by the consumer, or supplies items other than spare parts necessary to perform the repair or maintenance, the Consumer shall have the right to withdraw from the Contract in relation to the additional services or items;

15. A Buyer who is not a Consumer may withdraw from the contract within 30 days from the date of delivery of the order, provided that the Product has not been used or damaged. When exercising their right of withdrawal, the Buyer is obliged to return the Products to the Contract Withdrawal Address at their own expense and risk. The above right does not apply to Products made to individual order. individual order. The above provision does not apply to Products made to individual order, delivery time 15 working days". Products marked in this way are not returnable, and the Customer will be informed of this by the shop staff before the order is processed.

16. The Buyer may exchange the purchased Products within 30 days from the date of delivery of the Order. In order to determine the details of the exchange, the Buyer should contact the Seller by e-mail or by telephone. The cost of returning the originally purchased Products to the Seller shall be covered by the Buyer. The cost of re-shipping the Products shall be covered by the Buyer. The above provision does not apply to Products made to individual order. Such products are marked on the product card in the online shop as: ‘product made to individual order, delivery time 15 working days’. Products marked in this way are not returnable, and the Customer will be informed of this by the shop staff before the order is processed.

17. The provisions of this Chapter also apply to Entrepreneurs with Consumer Rights.

X. Provision of electronic services

1. The Service Provider provides the following electronic services via the online shop available at www.finedine.pl:

a) contact form

b) creation and maintenance of an account in the online store

c) enabling the placement of orders in the online store using the order form

d) Newsletter

2. The provision of electronic services by the Service Provider is free of charge.

3. The contact form service consists of sending a message to the Service Provider using the form available on the Shop's website in the CONTACT tab. You may opt out of this service at any time by ceasing to send enquiries to the Seller.

4. Agreement for the provision of electronic services consisting in the creation and maintaining an account in the finedine.pl online store:

a) is available after registration in accordance with the rules set out in these Terms and Conditions and after providing the following additional information:

i. password

ii. repeat password

b) consists in providing the Service Recipient with a dedicated panel on the store's website, enabling modification of the data provided during registration.

c) The Service Recipient may also use this method to track the status of orders and the history of orders that have already been completed.

d) this agreement is concluded for an indefinite period.

e) at any time, you can request the deletion of your account in the online shop by e-mail or telephone.

4. The agreement for the provision of electronic services consisting in enabling the placement of orders in the finedine.pl online store using the order form is a one-time agreement and expires upon placing the order. 5. Newsletter service:

a) consists in the Service Recipient receiving, at their e-mail address, messages containing information about new products on offer, current promotions and other information about products offered by the Service Provider.

b) can be used by any visitor to the finedine.pl online store who enters their e-mail address, using the registration form provided by the Service Provider on the website www.finedine.pl. After submitting the completed registration form, the user will immediately receive confirmation from the Service Provider to the email address provided in the registration form.

c) when creating an account in the finedine.pl online store, you can additionally tick the appropriate box in the registration form to subscribe to the Newsletter service.

d) you can unsubscribe from the Newsletter at any time receiving the Newsletter at any time by unsubscribing via the link provided in each e-mail sent as part of the Newsletter service or by unchecking the appropriate box in the Customer's account in the MY DATA tab.

7. The technical requirements necessary to work with the ICT system are: a computer with Internet access, access to e-mail, a web browser: Internet Explorer version 7.0 or newer with JavaScript and cookies enabled, Mozilla Firefox version 4.0 or newer with JavaScript and cookies enabled, or Google Chrome version 8 or newer. Recommended monitor resolution 1024×768 pixels.

8. The Service Recipient is obliged to use the online store in a manner consistent with the law and good manners, respecting the personal rights and intellectual property rights of third parties. The Service User is prohibited from providing illegal content. It is prohibited to use electronic services in a manner that unlawfully disrupts the functioning of the online store through the use of specific software or devices, as well as sending or placing unsolicited commercial information in the online store.

9. The Service Recipient may submit complaints related to the provision of electronic services via the online store www.finedine.pl by sending an e-mail to sklep@finedine.pl or in writing to the following address: Fine Dine Europe Sp. z o.o. Ul. Firmowa 12 │ 62-023 Robakowo. The Service Provider shall consider the complaint immediately, no later than within 14 days from the date of submission of the complaint.

10. The Service Provider shall respond to the complaint to the e-mail address provided by the Service Recipient or in another manner agreed upon by the Parties.

XI. Personal data protection

1. The Seller is the administrator of personal data collected through the Online Store. Contact: tel. 22 1202000, email iod@finedine.pl.

2. Personal data will be processed for the following purposes:

a) performance of the sales contract, contract for the provision of electronic services described in these Terms and Conditions, or taking the necessary steps to conclude a contract, e.g. telephone or email contact in order to send an offer, set a date for the performance of the service, cancel or change the date of the performance of the service, delivery (Article 6(1)(b) of the GDPR);

b) marketing of products and services offered by the controller – after obtaining separate consent, the data may also be processed for the purpose of sending commercial information by electronic means or making telephone calls for marketing purposes – in accordance with connection with Article 10(2) of the Act of 18 July 2002 on the provision of electronic services or Article 172(1) of the Act of 16 July 2004 – Telecommunications Law (Article 6(1)(a) of the GDPR);

c) the performance of legal obligations incumbent on the controller, including: a. issuing and storing invoices and accounting documents, b. considering complaints and returns within the time limit and in the form specified in the regulations (Article 6(1)(c) of the GDPR);

d) pursuing the legitimate interests of the controller in the event of the need to pursue claims for non-performance of the contract by the Buyer and to demonstrate information obligations (Article 6(1)(f) of the GDPR);

3. The controller may process the following personal data of users of the online store: first and last name/name, delivery address, address of residence/business/registered office, e-mail address, PESEL number, contact telephone number, NIP number in the case of entities conducting business activity, bank account number, and in the case of entities with an account in the Store, also order history. 4. The recipients of the personal data of Online Store Buyers may be:

a) In the case of a Buyer who uses the Online Store's postal or courier delivery method, the Administrator shall make the Buyer's personal data available to the selected carrier or intermediary performing the delivery on behalf of the Administrator.

b) In the case of a Buyer who uses electronic payment or payment card methods in the Online Store, the Administrator shall disclose the Buyer's personal data to the selected entity handling the above payments in the Online Store;

c) Our IT service providers.

5. Personal data is subject to profiling. Data about viewing specific content or purchasing specific products is processed as a consequence of using our services and our use of cookies and analytical tools, in order to better tailor our offer to your needs. Data profiling does not lead to automated decision-making.

6. The data subject has the right to access their personal data and the right to rectify, delete, restrict processing, the right to transfer data, the right to object, the right to withdraw consent at any time without affecting the lawfulness of the processing carried out on the basis of consent before its withdrawal. basis of consent prior to its withdrawal. If it is found that the processing of personal data violates the provisions of the GDPR, the data subject has the right to lodge a complaint with the supervisory authority of the Data Protection Authority.

7. Personal data is not made available to other entities for marketing purposes.

8. Providing personal data is voluntary, however, failure to provide the personal data specified in the Regulations, which is necessary for the performance of the services referred to in IX point 1 a), will result in the inability to conclude the contract.

9. Personal data processed for the purpose of performing the contract is processed by the controller for the time necessary to perform these contracts; in the case of compulsory enforcement of claims - for the duration of the proceedings, until their final conclusion; in the case of data storage for the in order to demonstrate the information obligations incumbent on the controller, until the expiry of the controller's liability for failure to comply with them; however, in the scope of the obligation to process personal data is imposed on the controller by the provisions of the Accounting Act and tax laws - for the duration of this obligation, personal data which is processed on the on the basis of consent for marketing purposes shall be processed by the controller until, respectively: a request for their deletion or revocation of consent is made, or an objection to their processing is raised in the case of profiling.

10. The controller shall implement technical and organisational measures to ensure the protection of personal data being processed, appropriate to the risks and the category of data covered by the protection, and in particular secures the data against unauthorised access, removal by an unauthorised person, processing in violation of applicable regulations, and alteration, loss, damage or destruction, in accordance with the guidelines of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the the processing of personal data and on the free movement of such data

XII. Product Reviews

1. The Online Store's functionality allows users to express their opinions on the Products visible in the Online Store.

2. The Seller does not verify whether opinions about Products come from persons who have purchased or used a given Product. The published statements are subjective assessments of their authors, who are responsible for the content they post.

3. The Seller reserves the right not to publish and to remove opinions, in particular those whose content would be offensive, would violate the personal rights of third parties or would be contrary to the law. deleting opinions, in particular those whose content would be offensive, violate the personal rights of third parties or the provisions of mandatory law - in accordance with the procedure described in point 6 below.

4. Reviews are displayed in the Shop until their removal is requested, unless the Seller decides to remove them earlier (e.g. when the product to which the review relates is no longer available in the Online Store, at the request of the person who wrote the review, or when, in the Seller's opinion, the review violates the Terms and Conditions or the provisions of Polish law or European Union law).

5. By posting reviews, the User simultaneously declares that any content posted by them does not violate applicable law or the rights of third parties (including particular copyright and other intellectual property rights) and do not violate paragraph 3 above. Opinions should be written in a clear and understandable manner and must not contain:

a) profanity, obscene or pornographic content, or content inciting hatred, racism, xenophobia and conflicts between nations,

b) data of Users or other natural persons,

c) content that undermines the good name and reputation of the Shop or other persons, including the Seller,

d) content that does not reflect the actual condition of the subject of the transaction.

6. The Seller may remove content in whole or in part and, in addition, edit it if the posted content:

a) refers to another product,

b) violates the rules set out in points XII 3, 4, 5 of the Terms and Conditions,

c) violates applicable law, good manners or offends religious feelings,

d) infringes patent rights, copyrights, trade secrets or other intellectual property rights,

7. Any person or entity may contact the Seller via email at sklep@finedine.pl to clarify, correct, change or delete the content of a review. Each request will be verified by the Seller within 7 working days. If it is determined that the review violates generally applicable laws or these Terms and Conditions, the Seller will remove or modify it.

8. By posting a review, the User agrees to its free use by the Seller or other entities cooperating with the Seller, as well as its modification within the scope indicated above (including deletion).

XIII. Final provisions

1. In matters not covered by these Terms and Conditions, the relevant provisions of law in force in the Republic of Poland shall apply, in particular the Act of 23 April 1964 - Civil Code (Journal of Laws No. 16, item 93, as amended), the Act of 30 May 2014 on consumer rights (Journal of Laws 2014, item 827) and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (‘GDPR’) and the Act of 10 May 2018 on the protection of personal data.

2. In the event of a dispute with the Seller, the consumer has the option of settling the matter amicably by:

a) applying to a permanent consumer arbitration court

b) mediation

c) applying to the provincial inspector of the Trade Inspection

d) obtaining free assistance in resolving the dispute from the Consumer Federation by calling the free consumer helpline on 800 007 707.

3. Any disputes arising between the Seller and the Buyer who is a Consumer shall be settled by a common court of law in accordance with the provisions of the Code of Civil Procedure.

4. Any disputes arising between the Seller and the Buyer who is not a Consumer shall be settled by a common court of law competent for the location of the Store's registered office.

5. The development of internet technology, legislative changes in the field of personal data protection and the development of the Store may result in changes to the Terms and Conditions.

6. These Terms and Conditions may be amended after informing Users of the scope of the anticipated changes no later than 14 days before they come into force.

7. Orders placed during the validity of the previous version of the Terms and Conditions will be processed in accordance with its provisions.

8. Users may contact the Seller in the following ways:

a. telephone: 22 1202000 on working days from Monday to Friday between 8:00 a.m. and 4:00 p.m., excluding public holidays

b. e-mail: sklep@finedine.pl

c. in writing to the following address: Fine Dine Europe Sp. z o.o. Ul. Firmowa 12 │ 62-023 Robakowo

6. The name of the online store finedine.pl, the address at which it is available: www.finedine.pl, and all materials contained therein are subject to copyright and legal protection. The use and distribution without the consent of the shop owner is prohibited.

These terms and conditions are effective from 18 December 2020.

You can download the following attachments:

Model withdrawal form Model complaint form Terms and conditions of the Finedine.pl shop

Information on waste electrical and electronic equipment

1. Waste electrical and electronic equipment (hereinafter: waste equipment) should not be disposed of together with other waste.

2. The owner of waste electrical and electronic equipment from households is obliged to hand it over to a waste electrical and electronic equipment collector or an entity authorised to collect waste electrical and electronic equipment.

3. The seller is obliged to collect waste electrical and electronic equipment from households free of charge at the point of sale, provided that the waste equipment is of the same type and performs the same functions as the equipment sold – the Seller accepts used equipment at the following address: Składowa 3, 62-023 Koninko.

4. When delivering household equipment to the Customer, the Seller is obliged to collect used household equipment free of charge at the place of delivery of such equipment, provided that the used equipment is of the same type and performs the same functions as the delivered equipment. If you wish to hand over used equipment to the Seller in the above-mentioned case, please report it in the following manner: by e-mail to sklep@finedine.pl or by telephone at 221202000.

5. A Seller operating a retail outlet with a sales area within the meaning of Article 2(19) of the Act of 27 March 2003 on planning and spatial development, with a sales area of at least 400 m2 dedicated to the sale of household equipment, is obliged to accept, free of charge, in that unit or in its immediate vicinity, used equipment from households, none of whose external dimensions exceed 25 cm, without the need to purchase new household appliances. The seller accepts used equipment at the following address: Składowa 3, 62-023 Koninko.

6. Collection points for waste equipment in the territory of the Republic of Poland:
http://www.rzseie.gios.gov.pl/szukaj_rzseie.php?nazwa_podmiotu=&state_id%5B%5D=0&nr_rej=&nr_nip=&literal_id%5B%5D=Z&szukaj=Search