Service platform
Complaints/service platform
Please be advised that from 14 September 2022, we are introducing changes to the form of reporting complaints (warranty defects, equipment failures).
For new service requests, we recommend using the new platform: https://hendi.com/serwis
Service requests via the form should be sent to: serwis2@hendi.pl
The service form is available as a downloadable attachment.
Service department contact number: 616587077
Complaints regarding damage in transport
Important: Complaints regarding damage during transport in Poland
GLS:
The recipient is obliged to check the parcel.
If damage is found, please:
- write a damage report,
- prepare photographic documentation,
- contact the GLS helpline on the same day at +48 804 262 262 or +48 46 814 82 20 (for mobile phones).
After initially registering your complaint with GLS, please send the damage report, description and photos of the damage to the following email address: serwis@hendi.eu, for further processing by the Fine Dine complaints department.
InPost:
Complaints can be submitted:
- via the form: https://inpost.pl/reklamacja
- by calling the InPost helpline: 722 444 000 or 746 600 000
For more information on complaints at InPost, please visit: https://inpost.pl/pomoc-w-jaki-sposob-moge-zlozyc-reklamacje
DPD:
The recipient is obliged to check the parcel.
In the event of damage, an electronic damage report must be completed on the same day, available at:
https://protokol.dpd.com.pl/
Complaints regarding damage during transport outside Poland
In the event of damage to the shipment during transport, please report the damage by email to: export@finedine.pl In response, the customer will receive further instructions from Fine Dine on how to proceed with the complaint.
In a situation where the shipment has not reached the recipient, has been delivered partially (e.g. one of the pallets is missing) or there are other irregularities in the delivery, Fine Dine will contact the shipping company directly to clarify the situation and locate the missing part of the shipment.
